CUSTOMER CARE
Plank you very much for visiting our site!
Each item offered by The Crafted Plank is handcrafted using high-quality, locally-sourced materials and is transformed into a one-of-a-kind design. We are happy to help you with any questions you have regarding our products or any questions about existing order. We will return all email inquiries within 1-3 business days and will do our best to answer all calls 9:00am-5:00pm EST. Please note that Thecraftedplank.com is a genuine small business and we pride ourselves on customer service, so if we aren't around to answer your call, please leave a voicemail or follow-up with an email and we will get back to you as soon as we can!
Sincerely,
The Crafted Plank
Have any questions or concerns?
We’re always ready to help!
Call us at
(754) 225-2695
or send us an email to:
RETURNS
We at Thecraftedplank.com want you to be absolutely happy with your purchase. As such, we offer returns on all items within 14 days of purchase, while defective items will be replaced at no charge.
To offset the our cost of shipping, we charge a 10% flat restocking fee on all items. Please note that it will be the responsibility of the buyer to pay for return shipping.
Non-Returnable / Non-Refundable Items
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Custom orders*
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International orders
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Items on sales
*Custom orders lost or damaged in transit will be replace, but are non-refundable.
FAQ
Do you provide International delivery?
We currently do not offer International shipping. Please contact us for special orders, we may accommodate you.
How do I return an item?
Contact us via email:
Do you accept custom orders?
We currently have our custom orders on hold. Come and check with us later for an update.
Product(s) arrived damaged?
Please contact us immediately! While we take all precautions while packaging up your piece(s), occasionally accidents happen during transit. Please send us one or more pictures of the damage (both of the packaging and the piece itself, if possible), so we can work with the shipping provider directly to resolve the issue. Please keep both the item and the packaging until we can resolve the issue for you!
My wood sign contains knots, veins, holes, and/or grains?
Yes! As long as they look “natural”! We source our wood locally and each and every raw piece of lumber we purchase contains its own unique personality. No two signs will ever be identical. Personality in wood includes natural knots, small natural cracks, grains, veins, slight bowing, crowning, cupping, splits, etc. We will not ship you a plank that contains unnatural imperfections that may compromise the longevity and integrity of the plank, so if you notice something upon delivery of your plank, please reach out to us directly! Most likely, what you notice is completely fine!